Computer Support Specialist

Position Purpose

Support the Information System Manager, in the maintenance of computer network systems, equipment, software and environment. Support staff, volunteers, and participants of Head Start of Lane County with relevant training and education of computer related functions, software and systems.

Essential Job Responsibilities – Performance Indicators

Assist Information Systems Manager (40%)

• Assist in the coordination and purchase of software and hardware for personal computers and network. Install and implement purchased systems; evaluate systems and databases in relation to specific user requests; evaluate hardware and software; test products to determine if performance meets stated specifications.
• Clarify and assess users computing needs.
• Support local area network (LAN), Internet connections. Support applications including Windows (ver 3.1, 95,98), ‘Microsoft Office Professional’, and the Head Start Family Information System (HSFIS.) Support specialized vertical market applications (educational software) and other programs.
• Install, configure and maintain computer software and upgrade as necessary.
• Maintain staff computers, classroom computers, parent computers, and all educational software used by Head Start children and staff.
• Maintain computer hardware, clean, repair, and replace as indicated.
• Perform related work as required.

Organizational Planning / Documentation (20%)

• Meet weekly with supervisor to discuss maintenance and training needs.
• Perform written and telephone correspondence.
• Maintain contact and support with Head Start sites and staff.
• Prepare and maintain computerized database of equipment and software.
• Make decisions, and exercise judgment in analyzing problems and determining organization of work.
• Assist in the development of future department needs for Head Start.

All communications are potentially sensitive and are subject to Head Start's policy on confidentiality.

Computer Training (20%)

• Assess user skill level and decide appropriate training approach.
• Provide technical assistance and training, formal and informal of Head Start staff and parents on the use of computers, programs and Internet/E-mail.
• Coach users on basic uses of computer hardware and software; assist users with problem solving.

Research and Development (20%)

• Assist in research, proposals, bid, and purchase of new computer and network equipment, hardware and software.
• Research developing technologies, which would benefit Head Start of Lane County.
• Maintain current knowledge of changing systems and programs.

Education and Experience and Requirements

• An Associates degree in computer science or computer information systems/networks is highly preferred and a minimum of two years experience managing and supporting systems and staff in a PC network environment.
• General knowledge of microcomputer software, hardware and principles. Basic knowledge of microcomputer networking concepts. General knowledge of major classes of application software, ability to use generally accepted accounting principles.
• Experience assisting in the maintenance of a computer network.
• Strong knowledge of operating systems and general business software programs.
• Excellent oral, written communication skills, including group presentations.
• Good diagnostic, troubleshooting, and problem solving skills.
• Current enrollment in Child-Care Division Criminal History Registry.
• Current Oregon Driver's License and proof of current auto insurance.

Physical/Mental Abilities and Processes

• Ability to make independent decisions, and exercise judgment in analyzing problems and determining correct procedures to be followed.
• Ability to establish good working relationships and work harmoniously with others, both as a team and independently.
• Ability to prepare reports and documents and to explain them in precise technical terms.
• Ability to keep current and adapt to changing environments and new technologies.
• The ability to develop new skills and knowledge as needed.
• The ability to lift and carry up to 50 pounds for up to 100 yards.
• The ability to regularly to bend, stoop, kneel, and crawl in order to work behind and under equipment.

Position Information

• 12 months
• Supervised by the Information Systems Manager.

This job description was last updated on July 30, 2001

Head Start of Lane County is an EEO Employer.